FAQ

Do you install or just supply the "firebox"?
While we don't generally get involved with the installation we can assist with advice, ideas and contacts for having a Braai built-in.

Can you email or post some more information to my address?
Yes, even though all of our information is on the website, sometimes it's handy to have a brochure as well. If you provide your address I can easliy post one to you.
Note: we are in the process of revising our brochures and once this is done, it will be able to be downloaded and printed.

Just wondered where in NZ you supply from?
We operate our business from North Canterbury, just out of Christchurch.   

We really like the schist cladding that has been used on some of the braais in the gallery. Who can we contact to discuss using this product?

We suggest you contact Wanaka Stone

After my Braai has been delivered, how do I move it?
When the Braai is all packed up for delivery it weighs about 160kg. The best way to move it is to unwrap it then take all of the components out of and off the Braai. Then a manageable 2-man lift.

What sort of wood should I use?
When you are cooking we suggest charcoal, charcoal briquettes, vine or cherry wood trimmings or manuka. When you just want to use the braai as an outdoor fire you can burn any wood you want really, as long as it is dry and not treated.

We bought our Kiwibraai last year and have a problem with the side rails - they are not lined up and we cannot get the grids/ racks to sit horizontally.
Is the ember box sitting on the rail at the back which it allows it to slide along?
Ah - that solved it. Thank-you.
I can see how that could have happened as the ember box would have been taken out when the Braai was being moved and then simply not put back in the correct place.

I have been in contact with you (Kiwibraai), you who have given me a quote for the freight and I've decided to go ahead with a purchase - what do I need to do now and how do I pay?
After you have confirmed you want to go ahead, we will provide an invoice from Kiwibraai Ltd which also includes bank details to enable online banking. Your products will be dispatched within 2 to 3 days of receipt of payment.

Do you accept payment by credit card?
Yes we do. If it's on the spot with the card is present, we process it through our card reader, otherwise it can be done thorugh Paypal.
Please note that all purchases by credit card incur a 3.4% surcharge.

What is the fitting inside the braai – it looks like it is for a light?
Yes, there is a fitting for a light. Due to the heat of the Braai, it must be wired using silicon wiring and you will also need to source an incandescent light bulb to use. LED's are not suitable.

I've had my Braai for several months and have recently noticed a couple of spots of surface rust have appeared, is this normal?
At some stage, on any exposed steel, surface rust may appear. This is not a serious problem. Normal treatment is to clean off specks of rust with a wire brush/ steel wool/ sandpaper, neutralize the rust, then touch up with heat resistant matt black fire paint. We recommend Wurth saBesto Rust Converter and Wurth saBesto Matt Black Heat Resistant Lacquer Spray Black. Both of these products are available either direct from Wurth or from Kiwibraai Ltd.