FAQ

Can you email or post some more information to my address?
Even though all of our information is on the website, sometimes it's handy to have a brochure as well. If you provide your address I can easily post one to you or you can download our brochure here

Kiwibraai Brochure

Do you install or just supply the "firebox"?
While we don't generally get involved with the installation we are more than happy to assist with advice, ideas and contacts for having a Braai built-in.

We are thinking about installing a Braai in an outdoor room with the flue going through a roof cavity, is there anything special we need to do or to know?
Yes there certainly is. As a lot of heat is generated from all around the braai i.e. sides, underneath, front (of course) and above, it's very important you take this into consideration.
You will most likely require a custom flue - we can help you with that. Depending on how far the top of the Braai is to your ceiling/ roof cavity, you may also need heat shielding on the ceiling to give protection from the heat rising. A great alternative to this would be to enclose the firebox in Hebel or bricks.
You or your designer/ architect can see more information about this within our technical information area or contact us directly for our help.

We are planning to install a Kiwibraai over a wooden deck, is this ok?
You need to have a hearth a minimum of 500mm in front of the braai and 200mm to each side. This gives you peace of mind, not just for the fire risk from something falling out and setting the deck on fire but also to protect the decking from something hard not to mention hot falling on it and doing damage.

Just wondered where in NZ you supply from?
We operate our business from North Canterbury, just out of Christchurch. 

After my Braai has been delivered, how do I move it?
When the Braai is all packed up for delivery it weighs about 160kg. The best way to move it is to unwrap it then take all of the components out of and off the Braai. Then a manageable 2-man lift.

We bought our Kiwibraai last year and have a problem with the side rails - they are not lined up and we cannot get the grids/ racks to sit horizontally.
Is the ember box sitting on the rail at the back which it allows it to slide along?
Ah - that solved it. Thank-you.

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We really like the schist cladding that has been used on some of the braais in the gallery. Who can we contact to discuss using this product?

We suggest you contact Wanaka Stone

I have been in contact with you (Kiwibraai), you who have given me a quote for the freight and I've decided to go ahead with a purchase - what do I need to do now and how do I pay?
After you have confirmed you want to go ahead, we will provide an invoice from Kiwibraai Ltd which also includes bank details to enable online banking. Your products will be dispatched within 2 to 3 days of receipt of payment.

Do you accept payment by credit card?
Yes we do. If it's on the spot with the card present, we process it through our card reader, otherwise it can be done through Paypal.
Please note that all purchases by credit card incur a 3.4% surcharge.

What is the fitting inside the braai – it looks like it is for a light?
Yes, there is a fitting for a light. Due to the heat of the Braai, it must be wired using silicon wiring and you will also need to source an incandescent light bulb to use. LED's are not suitable.

What sort of wood should I use?
When you are cooking we suggest charcoal, charcoal briquettes, vine or cherry wood trimmings or manuka. When you just want to use the braai as an outdoor fire you can burn any wood you want really, as long as it is dry and not treated.

I've had my Braai for several months and have recently noticed a couple of spots of surface rust have appeared, is this normal?
At some stage, on any exposed steel, surface rust may appear. This is not a serious problem. Normal treatment is to clean off specks of rust with a wire brush/ steel wool/ sandpaper, neutralize the rust, then touch up with heat resistant matt black fire paint. We recommend Wurth saBesto Rust Converter and Wurth saBesto Matt Black Heat Resistant Lacquer Spray Black. Both of these products are available either direct from Wurth or from Kiwibraai Ltd.
Pics below are showing maintenance being done on a Braai which was purchased in 2007 and is still used regularly.